Refund policy

Returns

We accept returns within 30 days of delivery. To be eligible, items must be unused, in resellable condition and in their original packaging, with proof of purchase.

Return Merchandise Authorization (RMA) required

No goods may be returned without an RMA number. To request one, email sales@bthsales.ca with your order number and the item(s) you wish to return. Returns that arrive without an RMA will not be accepted.

Return shipping

The customer is responsible for return shipping costs, except where we shipped the wrong item or the return is covered under warranty.

Restocking fees

Restocking fees may apply to returned items.

Non-returnable items

Certain types of items cannot be returned, like opened liquids or aerosols. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Custom-engineered products are non-returnable.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Damaged, defective or incorrect items

Please inspect your order on delivery and contact us right away if anything is damaged, defective or incorrect so we can make it right.

Exchanges

The fastest way to get what you want is to return the original item (with an RMA) and, once the return is accepted, place a separate order for the new item.

Refunds

Once your return is received and inspected, we'll let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days, minus any applicable restocking fee. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, contact us at sales@bthsales.ca.